QFD

Quality Function Deployment is used to transform user needs to design and quality awareness. The focus of this method is to achieve a higher quality level by designing features  of a subsystem or elements of a service along the users’ needs and requirements.

Additional reading
Akao, Y. (2004). Quality Function Deployment: Integrating Customer Requirements Into Product Design Taylor & Francis.

Hauser, John R., and Don Clausing. “The house of quality.” (1988).

Govers, Cor PM. “What and how about quality function deployment (QFD).” International journal of production economics 46 (1996): 575-585.